• ILM’s Cancellation and Refund Policy conforms to the statutory requirements of The State of New Jersey where ILM is Incorporated and Licensed.
• The State of New Jersey, Department of Labor and Workforce Development has reviewed ILM’s policy and granted it’s approval.
• You may request cancellation in any manner, at any time; however ILM suggests a signed and dated written request in an effort to protect your rights.
• ILM’s Cancellation and Refund Policy is clearly stated in the student’s Enrollment Agreement, as follows:
  
  
• 1. Students who cancel within 5 days of signature of an Enrollment Agreement will receive a full refund of tuition fees(s) paid.
  
  
• 2. If you cancel after 5 days of signing an Enrollment Agreement but prior to ILM receiving the first completed course assignment, ILM shall be entitled to retain     $75.00 or 20% of the TCP (Total Course Price), not to exceed $200.00.
  
  3. After ILM receives the first completed lesson and until the Student completes half of the Course, ILM shall be entitled to a Tuition charge which shall not  exceed     the following:



• A. If you cancel, and request a refund after completing at least one lesson assignment, but less than 10% of course assignments, ILM may retain a     Registration Fee as defined in Item 2 (above), plus 10% of the tuition, after first subtracting the Registration Fee (above) from the Contract Price.
  
  
• B. If you cancel, and request a refund after completing between 10% and 25% of the course, ILM may retain a Registration Fee as defined in Item 2(above),     plus up to 25% of the Contract Price, after first subtracting the Registration Fee (Item 2 above) from the Contract Price.
  
  
• C . If you cancel, and request a refund after completing between 25% and 50% of the course ILM may retain a Registration Fee as defined in Item 2 (above),      plus up to 50% of the Contract Price, after first subtracting the Registration Fee (Item 2 above) from the Contract Price. 
  
  
• D. If a student cancels after completing more than 50% of the course, ILM is entitled to retain the entire course tuition.



• 4. Any money deemed due to a student under the ILM Cancellation and Refund Policy will be refunded within 30 days of the cancellation request. To return any books     and materials purchased directly from The Institute of Logistical Management for a full refund, Student’s must return the books and learning materials to ILM     unused, in re-saleable condition. All books and study materials must be free of any markings or smudges, and covers and all pages must be wrinkle free.

ILM does not express nor imply that successful completion of the ILM’s Professional Certification Programs will guarantee to any student an obligation by ILM for securing the student employment. If any student has questions, concerns or complaints, please direct inquires to the Registrar of the Institute of Logistical Management.

Questions or concerns that are not satisfactorily resolved by the Registrar’s office, or the Dean, which concern and/or are related to New Jersey Code or Statute, may be referred to The State of New Jersey, Department of Labor and Workforce Development, Private Training Unit P.O. Box 500 Trenton, New Jersey 08625-0500.

Complaints may also be referred to the Distance Education and Training Council (DETC), 1601 18th Street, N.W., Washington DC 20009-2529.

Enrollment is accepted subject to the Terms and Conditions and upon payment of tuition and fees.

By submitting payment I verify that I have received and understand the current information on course material, and acknowledge that I have read the Enrollment Agreement. I hereby certify that all information I have provided on the Enrollment Agreement is true and correct and further authorize the Institute of Logistical Management to verify any/all information. This contract pertains to this agreement and/or future enrollments.